Privacy policy

Version of 24 October 2026. In case of discrepancy, the French version prevails.

1. Controller

MSGE Sàrl (ProtectionChat), Rue du Môle 42 bis, 1201 Geneva, Switzerland — contact [at] protectionchat [.] ch — +41 22 886 00 55.

We process your personal data in accordance with the Swiss Federal Act on Data Protection (FADP). Personal data means any information relating to an identified or identifiable person.

2. Data collected

We only collect the data you provide: name, billing and delivery address, email, phone number, order content and notes, and, if you create an account, your password (stored in encrypted form only).

3. Purposes

This data is used to process and deliver your orders, issue invoices, provide after-sales service and warranty, answer your requests and meet our legal obligations (in particular accounting). It is never sold.

4. Service providers

To provide our services, we only share the necessary data with the following providers:

• Stripe (online payment): processes the payment; we never have access to your card data. Stripe may process data outside Switzerland with appropriate safeguards.
• Swiss Post or the carrier: name, address, phone and email for delivery and parcel tracking.
• Website host in Switzerland: storage of shop data and sending of emails.

5. Cookies

The shop only uses one technical cookie required for it to work (cart, language, account login). It is deleted when you close your browser. No advertising or analytics cookies are used.

6. Security

Communication with the shop is encrypted (HTTPS) and we take appropriate technical and organisational measures to protect your data. No transmission over the Internet can, however, be guaranteed to be completely secure.

7. Retention

Order data and invoices are kept for the period required by law (generally 10 years). Customer account data is kept until the account is deleted on request.

8. Your rights

You may at any time request access to, correction or deletion of your data (subject to legal retention obligations) by writing to contact [at] protectionchat [.] ch. You may also contact the Federal Data Protection and Information Commissioner (FDPIC).

9. Changes

We may update this policy; the version published on this page applies.